FAQs

Product
How does the Ome Smart Knob work?

The Ome Knob works just like your regular stove knob — push and twist to turn on your stove! The key difference is that Ome Knobs are wifi connected with built-in motors, so the Knob can turn by itself to different settings and you can monitor and control the Knob(s) from the Ome App.

Does Ome change the way I use my stove?

No! Use your stove exactly as you do now, push and twist the Knob to turn your burner on and adjust a burner’s settings. Your stove is just much smarter with Ome!

How do I know if Ome will work on my stove?

Depending on your stove’s characteristics, Ome may not fit just yet. Refer to our compatibility page to determine if your stove is compatible, or take our compatibility quiz! Each Ome box also comes with a measuring tool so you can double check as soon as you receive it and return if it doesn’t fit.

But don’t worry if your stove isn’t compatible yet! Sign up for our Gen 2 waitlist to be the first to hear about it’s release! Ome’s Gen 2 Knobs will offer a much wider array of compatibility and color options.

What stoves is Ome compatible with today?

Ome is compatible with gas and electric stoves that use knobs to control the burners. Ome currently does not support stoves that have knobs that lay flat (i.e. stove tops). Be sure to check our compatibility guidelines to make sure Ome will work with your stove.

How many Ome Knobs do I need for my stove?

You can reserve as many knobs as your current stove has. For example, if your stove has 4 burners, you can get 4 smart knobs. But you can also just order 1 or 2 if you only use a few burners to cook.

Can I remove my knobs if I move houses?

Yes! Ome Knobs can be uninstalled. Please contact us if you need to use Ome on a different stove as we will send you a new set of installation tools.

Is Ome waterproof or water-resistant?

When installed properly the Knob will not allow liquids to pass to sensitive areas. Note that the charging cover must always be fully inserted to cover the charging port when the Knob is not charging. The Knob must never be immersed in liquid or have liquid poured directly into the underside of the Knob as this will result in permanent damage.

Where can I download the Ome App?

You can find Ome in the App Store (iOS only) or here.

Is the app free? Are there any additional fees involved?

Ome’s safety features (auto shut-off and remote monitoring) are free with no additional fee or subscription. You will receive alerts when Ome turns your stove off and you can remotely monitor your stove’s status anywhere from our app! There are, however, premium features that include cooking timers, remote burner control, and stove safety locks. All customers will receive basic and premium features free for the first 3 months. After that, it’s just $5/mo or $50/yr!

What are the dimensions of the Ome smart knob?

The Ome Knob is 2.78 inches (70.5 mm) in diameter, and 2.52 inches (64 mm) in height.

Is Wifi required to set up and use the Ome Knob?

Yes, a stable Wifi connection is necessary to set up the Ome Knob in the app and to access the app and features for daily use.

NOTE: The auto-shutoff feature will work even if your Wifi goes out!

Does Ome use Bluetooth?

No, Ome Knobs operate only through WiFi.

Do the smart knobs come in different colors?

Ome Knobs only ship in black right now.

Can Ome turn my stove ON?

No! For safety reasons, Ome Knobs cannot be turned on remotely. You must first turn on your burner and then Ome can be controlled through the app.

Is Ome available for both android and iOS?

iOS only. Devices must be on iOS 12 or later.

How do I clean the Ome Knobs?

A damp cloth can be used to wipe the exterior of the knob when needed to clean any grease, food or residue. Compatible cleansers include dish soap with warm water. Harsh chemicals or abrasives must not be used and Ome Knobs must never be submerged in water.

What if my phone doesn’t have service or my home Wi-Fi goes out? Do the safety features still work?

Even if your WiFi goes out or you lose cell signal, the auto-shutoff feature of the Knob will still work. However, you will not be able to receive notifications or check the status of your stove until Wi-Fi and/or cell signal is restored.

Will Ome work on my oven?

Ome Knobs are only compatible and tested for stove control. While most ovens are now digitally controlled, if your oven is controlled using a knob, do not use the Ome Knob on it.

Does Ome work with voice assistants?

Integrations with smart home systems are coming soon. First up is integration with Amazon Alexa! Coming this summer (2021).

What if my stove has digital controls and no knobs? Will Ome work?

No, as of now Ome only works on stoves that use knobs to control the burners.

Is there a way to lock the Ome Knobs?

The Knob has a “safety mode” feature that can be enabled through the app. While in this mode, any Knob that is turned ON will automatically turn off and you will receive a notification, alerting you that the stove is being used when it’s not supposed to be!

NOTE: All Knobs must be in the OFF position in order for safety mode to be turned on.

How do I install the Ome Knobs?

Each Ome Knob must be installed using the installation instructions and videos. The Ome App is also required to set up an account and complete installation. Be sure to download the app before starting installation!

What happens if I move and I want to take my Ome Knobs with me?

You can easily remove your Ome Knob(s) by referring to this video. If you want to use them in your next home, you will need new installation parts (please contact us to order these). Be sure to check that Ome is compatible with your new stove by referring to our compatibility guidelines.

What features does Ome have?

Auto-shutoff: Ome will detect if a burner has been left on for more than 15 minutes without any activity (change in setting) and automatically turn it off.

Remote monitoring: Check the status of your stove and any burner (that has Ome installed) from anywhere and receive real-time notifications.

Remote burner control*: Adjust burner setting right from the Ome App while on your home wifi network. If you are not on your home Wifi or out of the house, you can only turn all burners off from the home screen.

Cooking timers*: Set a cooking timer from the app and Ome will turn off the burner when it’s done!

Safety mode*: When enabled, any Knob that is turned ON will automatically turn OFF. You will receive a notification when a knob is turned on so you are aware that something/someone is using the stove when they’re not supposed to! The safety mode button can be found in the app in the upper right hand corner of the home screen.

*Premium features after 3 month free trial

How does the auto-shut off feature work?

After 15min of no knob activity while ON (either manual adjustment of the knob or by the app), Ome will automatically turn the knob OFF and send you a notification. You will receive an app notification 1 minute before Ome is going to turn off the burner and through the app, you can indicate if you want to leave the stove on. If you know you need to cook food for longer than 15min, you can override the auto-shutoff by setting a timer through the app (i.e. 20min for rice).

Can I change the auto-off default timer in the app?

We currently do not allow Ome users to change the 15 min auto-off timer directly through the app. If you need to cook something for longer than 15 min, the best way to ensure the Knob doesn’t turn off too early is to set a timer!

What is the expected battery life of the smart knob?

Battery life varies on cooking activity and how often Ome’s smart features are used. Under typical conditions with Wi-Fi enabled, the Ome Knobs will have a battery life of 3-4 months.

What is Ome’s Disclaimer?

The Ome Smart Knob is not intended to prevent hazards in the home such as, but not limited to, smoke or fire. It is not intended to replace vigilance or encourage unattended cooking. Read our full disclaimer here.

What comes in the Ome box?

The Ome box contains your Ome Smart Knob(s), charging accessories, setup and installation parts, a measuring tool and a user guide. The user guide and installation instructions will walk you though setup and outline all of the parts needed.

Do I need a professional to install the Ome on my stove?

No! Ome’s installation process was designed to be simple enough for anyone to do at home, without a professional. If you have questions or encounter issues during setup, please contact us by email, phone or text at support@omekitchen.com or 855-663-5227.

Is Ome FCC approved?

Yes, Ome Knobs have been FCC certified.

Setup & Usage
How do I charge the Ome Knob?

There is a charging port located on the side of the Knob that is covered by a rubber plug. Gently remove the plug so the charging port is accessible and use the provided charging cable to charge the knob. You will receive a notification when your knob is fully charged. You can check battery levels of each knob at any time in the Ome App.

PLEASE NOTE: The Ome Knob must be removed from your stove and charged in a separate, dry area. The Knob should never be charged while installed on your stove.

How long does it take to recharge the battery?

From a critically low battery level, the Ome Knob will take 4-5 hours to recharge. You will receive a notification when the Knob is sufficiently charged and can be reinstalled on your stove.

Will I be notified when the battery in a smart knob is running low?

Yes, you will receive a notification in the app letting you know that your Ome Knob needs to be recharged. Timely battery charges are essential to the performance of your smart knob. At critically low battery levels, certain app features will be limited until the Knob is recharged.

Do I have to charge the Ome Knob(s) before setting up and installing them on my stove?

It is recommended that you charge the Ome Knob after waking it up, prior to installation on your stove. Most Ome devices will arrive with a battery charge ranging from 50 to 70%.

How do I set up a dual zone burner?

The Ome App will guide you through the setup of a dual zone burner. Be sure to select “Dual-zone” in app setup when prompted.

How do I set up a trizone burner?

The Ome App interface currently does not support tri-zone burners. However, you can still install the Ome Knob for monitoring purposes. Please note that functionality such as auto-shutoff is not guaranteed to work due to the Knob’s inability to rotate through all the zones. If you choose to use Ome on a tri-zone burner, you assume liability for any damages or injury due to electric shock, fire or other hazard. Please contact us at support@omekitchen.com if you have additional questions.

Do you have to have the app open to receive notifications?

No. As long as you're not signed out of the app and have cell service or WiFi, your smartphone will continue to receive notifications.

Do I need wifi connection to set up my Ome Knobs?

Yes. Ome requires a wireless internet connection for operation.

How is the Ome Knob’s firmware updated?

Firmware updates are released periodically to help improve performance and add new features. Firmware updates begin automatically and you can still operate your knob through the app during the update. Firmware updates can take anywhere from 5-15 minutes.

PLEASE NOTE: In order for the firmware to update, your knob must be connected to Wi-Fi.

How do I find the Ome Knob’s serial number?
The serial number of your

Ome device is located on the back of the device.
PLEASE NOTE: If your knob is mounted on your stove, you will need to pull it off to access the serial number.

You can also find information about your knob, such as the serial number, in the Ome App. Follow these steps to find your knob’s serial number in the App:

  1. Open the Ome App
  2. Click on the settings tab in the bottom navigation bar on the lower left-hand side of the screen
  3. Select the device (Knob #X)
  4. You will see the serial number (Macid) at the bottom of the screen
How can I get help with the setup and installation of my Ome Knobs?

The user guide (provided in your Ome box) and the installation instructions will walk you through installing the Knob. If you have any questions or issues, contact us via email, call or text at support@omekitchen.com or 855-663-5227

Purchasing
If I place my order now, when will I receive it?

If you placed a preorder before May 2021, your order will ship this summer. Any new orders will ship in the fall! If shipping timelines change, we will notify you ASAP!

Will I be charged on order or when my Ome kit ships?

You will be charged as soon as you place your order. If your order does not ship by the date specified, you can be issued a refund if requested.

What payment methods do you accept?

We accept all major bank cards, PayPal, Apple Pay and Google Pay.

Is there a warranty on Ome smart knobs?

Yes, we offer a 1-year limited warranty from the date of purchase.

Does Ome ship internationally?

Ome currently ships only within the United States.

What is your return policy?

Refer to our warranty and return policy for details. If you are eligible for a return, send an email to support@omekitchen.com and we’ll help to process your return and provide return shipping labels.

I have a question not answered here. How can I contact you?

You can email us anytime at support@omekitchen.com or at 855-663-5227. We look forward to hearing from you!